Support

For a write or billing issue

Include only the non-secret identifiers needed to investigate:

• Approximate request time and the endpoint used.
• Idempotency key and returned record or tracking ID, if available.
• Public payment transaction or Stripe checkout reference.
• HTTP status and safe error code, with credentials removed.

If payment settled but no valid permanent record was created due to a service failure, we will verify the ledger and provide a refund or service credit. Valid completed permanent records are not refundable.

For an abuse report

Use the free POST /library/:id/report endpoint when possible. Include the library entry ID, reason, and a concise description. Do not download, execute, attach, or reproduce suspected malicious content. Directory action cannot delete the permanent Arweave record.

For a security report

Email the subject “Security report” with impact, affected endpoint, and safe reproduction steps. Do not access other users' data, disrupt production, or publish a vulnerability before we have had a reasonable opportunity to respond.

Response and service status

Support is handled on a best-effort basis with no guaranteed response time. Check /health for current API readiness. Arweave gateway propagation can continue after a successful write, so poll GET /records/:id before reporting a missing public read.